Transcend to improvise RAM customer experience

Transcend came up with their reply on their negative feedback about RAM from channel partners in Nehru place, Delhi. The DQ Week covered a story last week that Channel partners and customers are disappointed about after sale service on warranty that is provided by Transcend. Channel partners and customers have to wait for 2-3 months for solution of their problems.

The reply from Transcend that The DQ Week got “We are glad that The DQ Week shares the same concern with us over customer service for RAM. We apology for any inconvenience caused, and meanwhile we are dedicating to our RAM service improving”.

“To address the RAM service issue and improve the operation, our endeavors are two-fold. On one hand, we are now allying with the new service provider, Kaizen Infoserve, who has long been into the customer service business, providing stable and efficient service nationwide. On the other, we are engaging in an internal process overhaul and at the same time fine-tune our international logistic operation, all of which will make us ready for a better customer services said Hugo Lee, sales manager, Transcend”.

“As of now, Kaizen is up and running for Transcend service, and we encourage our customers to approach their branches for service. But it’s not to say that our job is done here once we have a new alliance, on the contrary, we are looking at a long-term and continuous improvement. With the help from Kaizen, we intend to resume the dialogue with customers and make sure we get all the feedback on how to further improve the service and at the same time closely monitor the entire operation ourselves, he added”.

“We are always proud to say that the quality of our product surpasses competition, and now we are also comfortable to claim that we are ready for a better customer experience”.