Mphasis to open another center in India

Mphasis is planning to open another center in India this year and is scouting
for the location. The new cen-ter will run both of company's operations that
include BPO and IT services. Overall the company is expecting 35 per-cent growth
this year with major focus on BPO operations and is planning to foray into the
healthcare vertical for its BPO operations. According to Ram-esh Padmanabhan,
COO, Mph-asis, "As the business is grow-ing, we have started thinking to
open a new center to cater to the needs of our ITS and BPO clients."

In India, Mphasis has prese-nce in Mumbai, Pune and Bangalore. Pune center is
a complete outsourcing center while the other two do partly oustsourcing work.
The com-pany has a BPO center in Mexico that caters to the needs of its Spanish
clients and another in Shanghai. It is now contemplating the idea to make all
its centers both ITS and BPO centric. The Mexican and Shanghai center will soon
start IT services operations for the company.

The company has strong presence in financial vertical and is now planning to
foray into healthcare vertical. The company has expertise in both voice and
non-voice segments. 70 percent of its BPO revenues come from voice and the rest
from non-voice. "The ratio wo-uld not remain same this year. There is a
definite shift in the outsourcing work we are opera-ting in," Padmanabhan
added.

The company is also going for a major recruitment drive this year for its BPO
operations. Last year it had doubled its strength and currently has 4,500 people
in BPO. The ove-rall headcount of the company is 7,500. It has generated the
revenue to the tune of $127 million this year and is expe-cting 35 percent
growth this year.

Rahul Gupta

Mumbai (CyberMedia News)