Intelenet ranked as a leader in Customer Management Services

Intelenet Global Services has been positioned as a leader in the ‘Cost Take-Out Focus’ market segment according to NelsonHall’s NEAT evaluation for Customer Management Services (CMS).

Across a plethora of important CMS industry verticals such as BFSI, technology, telecom, travel, utilities and healthcare, Intelenet showcases a unique ability in customer care and retention services along with its whole host of proprietary suite of tools such as CRM, WFM and Quality Management to name a few.

According to Ivan Kotzev, Principal Analyst, NelsonHall, “Intelenet’s dedicated team for process transformation and quality improvement, combined with its proprietary tools and experience in automation across verticals, enables it to address the ongoing market demand for cost optimization beyond simple labor arbitrage opportunities. Its expertise in the application of analytics positions Intelenet as a leader with the ability to deliver immediate value to its customer management services clients.”

“NelsonHall’s NEAT evaluation of customer management services in the Cost Take Out focus market segment is an objective validation of our strategy and our work” said Bhupender Singh, Chief Executive Officer, Intelenet Global Services. “Because of the technology advancements and the pace of innovation in and around customer management services our customers value our unique capabilities that we bring to the table. Our services deliver on those fronts with best-in-class solutions and tools for business of all shapes and sizes across sectors.”

The NEAT evaluation by NelsonHall has two dimensions. Firstly it assesses vendors against their ‘ability to deliver immediate benefit’ to buy-side organizations and secondly their ‘ability to meet client future requirements’. The evaluation, a part of NelsonHall's Speed-to-Source initiative, categorizes vendors across four broad categories viz. leaders, high achievers, innovators and major players.

Intelenet manages a diverse portfolio of services that includes digital servicing, analytics and next generation business process services with its CMS offerings primarily including customer care and retention solutions catering to the full customer lifecycle with the help of a team of about 180+ cross-functional consultants including Six Sigma black belt specialists.