HP rolls out Managed Supplies Service

The printing major, href="https://www.dqweek.com/mumbai-bans-hp">HP has
unveiled
direct supplies service for the enterprise segment with a focus on
cost-effective model. The company has outlined its strategy for toner
supply, maintenance, management in the recently-concluded HP
Innovation Summit in Singapore. It's Managed Supplies Service (MSS)
could enable the customers with varied billing options and
replacement on a real-time basis. The OEM vendor has come up with a
comprehensive usage-based system that facilitates visibility and
control, and provides remote monitoring tool at customer's site. This
service would be administered directly with minimal partner role, and
HP would manage cartridge and toner through cost-per-page based
contractual model for enterprise customers.

Farrukh Kazi, Regional Enterprise
Supplies Manager-APJ, HP said that, the Managed Supplies Services
(MSS) offers customers with an array of value-added services that
include HP support management services and automated supplies
deliveries. "The toner will be replaced in real-time, and the
customers would no longer worry or place order. We have a remote
monitoring tool at customers' site," he said. According to Kazi,
MSS is price-effective, based on cost-per-page based contractual
model for a period of up to three years. The service has a
centralized monthly billing model. MSS is marketed through HP direct
sales force, and the resellers could also offer fulfillment,
depending upon the relationship with the vendor.

"The goal of MSS to ensure
cost-savings options that include, assessment of customer supplies
and organizational goals; gain visibility and control over printing
supplies; migration to click-based contractual billing model; and
compliance review for green IT policy around cartridge recycling,"
he said. This new service by printer OEM apparently aims to
discourage local refills. Speaking to The DQ Week, Leong Han
Kong, VP-LaserJet and Enterprise Solutions, IPG, APJ, HP said that,
they are committed to educate customers and commissioning third-party
studies to show the perils of locally-made cartridges. In India, the
majority of HP's revenues come from printer's sales, while in other
nations, supplies contributes the major revenue share for the
company.